Finesse offers FREE shipping on all orders to the 48 contiguous United States. Orders shipped to Alaska or Hawaii will incur delivery charges based on the size and weight of the order – please email us at email@example.com with your zip code and choice of items so that we can provide you with an estimated shipping quote. Orders may be shipped to Canada for an additional fee.
ESTIMATED DELIVERY TIMES
Bath Kitchen and Beyond estimates all deliveries between 5 to 10 business days.
Please note that all delivery times are estimates only and are subject to change without notice.
If an order is cancelled prior to the item being shipped, payment will be refunded in full, minus any and all costs already incurred by Finesse at that time. Refunds for cancellations will be made to the original customer. Credit card purchases will be refunded to the original credit card used at the time of purchase. Checks will be issued within 7 business days for payments made by check or cash. Cancellations received after the item has been shipped are treated as a return. See Returns section below for details.
All returns require a Return Merchandise Authorization (RMA) from our Customer Service Department. Please e-mail us at firstname.lastname@example.org to obtain an RMA. The reason for the return must be clearly stated in the e-mail and pictures must be supplied. Before taking any action you must have received a response from Finesse, with an RMA number. All shipments without an RMA number will be refused and the associated charges will be the sole responsibility of the customer. No returns will be accepted or any credit granted without an RMA.
All returned items must be returned in new condition, in original manufacturer’s packaging and crating materials when applicable and with all original product materials, manuals and instructions.
The following types of items may not be returned under any circumstance:
- Items that have been partially or completely installed and/or assembled
- Custom or special orders
- Discontinued items, unless the product is faulty
To obtain any credit, replacement unit, or refund the item must be received and fully inspected. After the product is received, inspected and verified to be in new condition, a credit or refund will be provided based on the product purchase price minus any return shipping charges and up to a 25% restocking/handling fee, as per the manufacturer’s policies. Shipping charges on returns due to no fault of the customer (i.e. manufacturer defect) shall be the responsibility of Finesse.
If customer refuses an item delivered by a commercial freight company for any reason other than external visible damage or a shipping error by Finesse, the item shall be treated as a customer return and charges described above shall be applied. Any additional freight carrier charges shall be billed to the customer.
Refunds for returns will be made to the original customer. Credit card purchases will be refunded to the original credit card used at the time of purchase. Checks will be issued for all other forms of payment.
RECEIVING YOUR ORDER
Common freight carriers are used for deliveries. Finesse offers only curbside delivery. White glove service is available for an additional charge. Please contact Finesse for further details.
When receiving your order, you are responsible for the following:
- Count all pieces of freight. Ensure that all pieces are accounted for BEFORE signing for them (for example, if you have signed for 5 pieces, but only received 4 pieces it will be assumed by Finesse and the freight carrier that you have actually received 5 pieces).
- Check shipment for any visible damage to containers. If the boxes are dented, crushed, scratched, punctured, or cut it is very important to mark this on the Proof of Delivery. If there is a possibility of damage it may be necessary to open the box and mark the actual damage on the Proof of Delivery. It is important to be specific. See Refusing a Freight Shipment for more details.
- Check the contents (inside) of all boxes before the driver leaves to ensure that the contents do not have concealed damage. Due to the nature of the products, boxes that have been dropped may not show obvious signs of external damage. This is very unusual, but could happen. The driver may refuse to allow you the time to open specific boxes – if this is the case, open the boxes as soon as possible, but no later than 48 hours after the delivery, to inspect for damage.
Customer agrees to indemnify Finesse in full for any damages or liability that it incurs related to the delivery of merchandise or product that is caused by any negligence or omission on the part of the customer.
DAMAGES & REFUSING A FREIGHT SHIPMENT
If the shipment is damaged and unusable, it may be necessary to refuse part or all of the order. Finesse will assist in filing a freight claim for damaged freight.
Any external evidence of loss or damage that occurred during transit is considered visible loss or damage and must be noted on the Proof of Delivery. Failure to adequately describe the visible loss or damage could result in the carrier delaying or refusing to honor the freight claim.
Any damage that occurred during transit that was not visible at the time of delivery is considered concealed loss or damage. Due to rough handling in transit it is possible to damage the contents of a container without damaging the container itself. If such a situation occurs it is important to contact Finesse immediately for instructions on how to handle the claim. If a claim is to be filed it is important to save the container that the damaged merchandise arrived in. At least two clear pictures are to be mailed or e-mailed to customer service immediately at email@example.com. You must open all received boxes and inspect products for concealed damage within 48 hours of delivery and Finesse must be notified at that time. After this time freight claims may not be honored.
Finesse reserves the right to replace any damaged merchandise within 14 calendar days of notification by the customer. If a replacement item is available for shipping within that time period then a refund cannot be issued. If no replacement is available, the damaged item(s) will be refunded in full if the damage was the fault of Finesse.
FREIGHT CARRIER FEES
Finesse is only responsible (under the “Free Shipping” policy) for curbside delivery. Finesse will pay the basic delivery charges to the curb, and the residential delivery charge (assessed by all carriers) only. If other services, such as in-home delivery services are requested by the customer additional fees may apply.
If the freight carrier is unable to deliver the freight due to problems with contacting the customer or setting up delivery appointments, storage fees may be assessed by the carrier. In such cases all storage fees are the responsibility of the customer. Any additional freight carrier’s fees such as re-delivery, special notification, storage due to lack of response to appointment requests, returns due to lack of response, are the responsibility of the customer (unless otherwise noted on your order). The customer is also responsible for additional charges caused by a change of address without notification prior to the item being shipped.